Guiding Principle #1: Always Here To Help

The concept of always being here to help is central to everything that we do here at EBSG. In fact, we regard our specialty as being exactly that!.

We may be described in IT industry terms as an Independent Software Vendor (ISV) and as a Value Added Reseller (VAR), but we regard our purpose in life -and indeed our specialty - quite simply as being here to help organizations either to solve their Notes-Domino related IT problems or to help them to apply Notes-Domino based solutions enabling them to reduce operating costs, improve operational efficiency and deliver a more flexible and responsive way of working.

Over the years the nature of our business has evolved from being that of deploying on-premise solutions, into one where as often as not we deliver the required solution as a fully managed, on-line or mobile service.

The beauty of the latter mode of solution delivery is that we can now help a far broader spectrum of organizations including those who do not have access to their own on-premise, Notes-Domino infrastructure. Indeed, fully managed on-line and mobile solution delivery represents the largest area of growth in our business today and allows us to focus almost exclusively on helping our clients deliver the business benefits that they desire rather than getting bogged down in discussion relating to the specific technological preferences of our clients IT department.

Irrespective of how any given solution is deployed or delivered, we have always maintained a firm belief in the principle that 'Five-Star Customer Service' will always be a key differentiator in the long term and we are proud to be able to state that whenever our clients are asked about the level of support that they receive from us, they invariably respond along the same lines as indicated in the various testimonials recorded and displayed within this site.

Our vision of solution provision goes way beyond simply supplying either a custom-built or a packaged application. It begins with a consultative approach to solution selection, proceeds through efficient solution deployment-delivery and continues on throughout the entire period of ongoing system use by our customer.

At the end of the day, we would never expect you to simply take our word for it. Before engaging with us we encourage you to speak with our existing clients and find out for yourselves.

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