SupportSmart for IBM-Lotus Domino

The EBSG SupportSmart Solution ["SupportSmart"] is best described as a generic, Technical Support & Servic Desk Solution, but is one that has been completely reworked and optimized for use here in the 21st Century within the context of our far more connected, social business world of today.

SupportSmart is the latest evolution of our award-winning Essential Help Desk application that not only won awards in its own right but was the system implemented by one of our UK clients that enabled them to secure a prestigious annual UK National Award from the Help Desk Institute for Best Small Help Desk Operation, at their third time of bidding but within only 6 months of deploying our solution.

SupportSmart passively enforces ITIL conformant best practices within your IT and Technical Support functions and is equally at home being deployed either as an "Internal IT Support Desk" for your colleagues or as an "External Technical Support Desk" for your customers.

In bringing SupportSmart bang up to date for the 21st Century we have introduced many social business features, added full support for mobile and web-based devices and have introduced an array of modular extensions to the basic service desk solution to deliver enhanced functionality in the complementary functional areas of Change Management, Asset Auto Discovery and Software License Compliance.


SupportSmart. Technical Service Delivery Redefined For The 21st Century.

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