SupportSmart - Mobile Edition

The EBSG SupportSmart-ME Solution ["SupportSmart-ME"] is a version of EBSG's SupportSmart Solution for Domino that has been optimized for use with SmartPhones and Tablets and can be deployed either as a mobile extension to a wider SupportSmart implementation or as a stand-alone mobile solution in its own right.

The whole premise behind SupportSmart-ME is to give your support and service teams an activity tracking solution that is less intrusive, takes less time to update and helps rather than hinders their primary purpose in life.

With SupportSmart-ME your support & service teams can stay in touch, be where they need to be and do what they need to do - all the while keeping you informed of any relevant outcomes - and work all day long using just their smartphone.

Deploying SupportSmart-ME finally gives you a means of getting up close and personal with the daily activities of any field-based support and service personnel without the need to actually ride shotgun.

SupportSmart-ME fully supports the generic IT service desk disciplines of Incident Management, Problem Management, Work Order Management, Asset Management & Knowledge Management and has optional additional modules to support Change Management & Customer Satisfaction Surveys.

 

SupportSmart-ME. Mobile Service Delivery Management For The 21st Century.

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