SupportSmart - XWorks Edition

The EBSG SupportSmart-XW Solution ["SupportSmart-XW"] is an entry level version of EBSG's SupportSmart Solution for Domino and one that has been optimized for deployment upon the IBM X-Works, web application server.

The SupportSmart family of solutions are best described as generic Technical Support & Servic Desk Solutions and have been optimized specifically for use here in the 21st Century, within the context of the far more connected, social business world of today.

SupportSmart-XW passively enforces ITIL conformant best practices within your IT and Technical Support functions and is equally at home being deployed either as an "Internal IT Support Desk" for your colleagues or as an "External Technical Support Desk" for your customers.

ISupportSmart-XW embraces many social business features, offers full support for mobile and web-based devices and benefits from having an array of modular extensions to the basic service desk solution to deliver enhanced functionality in the areas of Change Management, Asset Auto Discovery and Software License Compliance.

 

SupportSmart-XW. Technical Service Delivery Redefined For The 21st Century.

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